FAQ's

<p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>What are the advantages of purchasing a bus ticket with Parshwanath Travels?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Parshwanath Travels Provides Safe, Reliable, Clean and On Time Travel Service.<br /> &nbsp;Some of the advantages of dealing with us are:<br /> <br /> -&nbsp;&nbsp;&nbsp; You can choose your seat<br /> -&nbsp;&nbsp;&nbsp; You can book your bus tickets online, by phone, or in person<br /> -&nbsp;&nbsp;&nbsp; You can choose from buses based on boarding points, timing and bus type<br /> <br /> <strong>Do I need to register to use Parshwanath Travels?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">No. Orange Tours &amp; Travels does not require its customers to go through a tedious registration process.<br /> <br /> <strong>Does booking online cost me more?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Not at all!<br /> <br /> <strong><span style="text-decoration: underline;">Ticket-related</span></strong><br /> <br /> <strong>Is it mandatory to take a printout of the ticket?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">No. the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel<br /> <br /> <strong>I&#39;ve lost my ticket. What should I do now?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call center and our executive will re-send you a copy by mail.<br /> <br /> <span style="text-decoration: underline;"><strong>Booking-related</strong></span></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>What is the procedure for booking a ticket?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">1.<strong>PHONE BOOKING</strong>:&nbsp; customer has to call the call center of Parshwanath Travels on contact numbers (<span class="contact_number">079-25624446/4448/3377, +91 9898871037, 7308008000</span>) &ndash; then he has to place a requisition for a particular service, and his seat will be kept on phone booking. It is your responsibility to collect the ticket from our office before 2 Hours of departure lest it will be canceled in auto appropriation.<br /> If he does not confirm, the relevant seat will be released.</span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">2. <strong>ONLINE BOOKING</strong>: This facility is available through Parshwanath Travels web site www.ptplbus.in&nbsp; with the help of debit card, credit card and net banking.</span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">3 <strong>AGENT BOOKING</strong>: The customer has to approach the authorized booking agent of Parshwanath Travels and buy a ticket on payment of requisite fare.</span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">4 <strong>ONLINE AGENT BOOKINGS</strong>(REDBUS, TRAVELYAARI, TICKETGOOSE, VIA, MAKEMYTRIP ETC): The procedure of ONLINE BOOKING&nbsp; applies to this booking.</span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">5 <strong>Parshwanath Travels COUNTER BOOKING</strong>: The customers has to approach our offices at,<br /> <br /> <br /> <strong>What I have to do when all seats are sold out per service?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">You have to select Request button and need to enter your details like Name, Phone Number and e-mail Id, Our call center&nbsp; will get back to youif any seats fall vacant due to cancellation.<br /> <br /> <strong>Change of boarding place?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">It is possible.</span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>What is the procedure for postponement&nbsp;&nbsp; of journey-Is proponent possible? If so what is the procedure?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>Update Ticket</strong>:<br /> You can change your Boarding Address and Mobile No.<br /> After the Modification, Please take the updated Print of the Ticket.<br /> Pre/Post Pone Ticket:&nbsp; For the pre/post pone, you will get the Coupon to your mail ID with full amount coupon - Valid for 30 days.<br /> Generated coupon can be used for Pre/Postpone within 30 days.<br /> Booking fare amount is less than coupon amount then Difference amount of coupon will&nbsp;&nbsp; not be refunded.<br /> For Pre/Postpone ticket, if cancelled&nbsp; the amount/coupon will not be refunded.<br /> For Pre/Postpone ticket, it cannot be pre/post poned.<br /> Multiple Usage of Coupons (Normal Coupon, Gift Coupon, Pre / Post Pone, Open Coupon) Cannot be used at the Single Booking.</span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>What is the limit of luggage being carried in the bus?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Personal luggage like briefcases and suitcases are allowed.</span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>Is there any facility for recharging laptops and mobiles?</strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Yes, such facility is provided.</span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>I am a lady passenger-Whether a male is allowed to sit beside me if the seat is vacant?</strong><br /> No.<br /> <br /> <span style="text-decoration: underline;"><strong>Payment-related</strong> </span></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?</strong> </span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.<br /> <br /> <strong>I don&#39;t have a credit card. Can I still buy a bus ticket?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Sure you can. You can call us and book your bus ticket over the phone or approaching our offices<br /> <br /> <strong>What payment options do I have?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">The different payment options are<br /> &bull;&nbsp;&nbsp;&nbsp; Credit card<br /> &bull;&nbsp;&nbsp;&nbsp; Debit card<br /> &bull;&nbsp;&nbsp;&nbsp; Internet banking (Internet enabled online bank account)</span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>Can I pay using my internet enabled bank account?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Yes. You can transfer money from any of your below bank accounts to Parshwanath Travels to buy tickets:<br /> &nbsp;ABN Amro Bank&nbsp;&nbsp;&nbsp; &nbsp;Citibank&nbsp;&nbsp;&nbsp; &nbsp;IDBI Bank&nbsp;&nbsp;&nbsp; &nbsp;Punjab National Bank<br /> &nbsp;Axis Bank (UTI Bank)&nbsp;&nbsp;&nbsp; &nbsp;Corporation Bank&nbsp;&nbsp;&nbsp; &nbsp;IndusInd Bank&nbsp;&nbsp;&nbsp; &nbsp;State Bank of India (SBI)<br /> &nbsp;Bank of India&nbsp;&nbsp;&nbsp; &nbsp;Federal Bank&nbsp;&nbsp;&nbsp; &nbsp;Jammu &amp; Kashmir Bank&nbsp;&nbsp;&nbsp; &nbsp;Union bank of India<br /> &nbsp;Bank of Rajasthan&nbsp;&nbsp;&nbsp; &nbsp;HDFC Bank&nbsp;&nbsp;&nbsp; &nbsp;Kotak Bank&nbsp;&nbsp;&nbsp; &nbsp;Yes Bank<br /> &nbsp;Centurion Bank of&nbsp; Punjab&nbsp;&nbsp;&nbsp; &nbsp;ICICI Bank&nbsp;&nbsp;&nbsp; Oriental Bank of Commerce&nbsp;&nbsp;&nbsp;<br /> <br /> <strong>How does the transaction appear on my card / account statement?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Transactions on Parshwanath Travels&nbsp; will appear as, ptplbus.in or CCavenue &amp; EBS in your statement depending on the payment option that you had chosen.<br /> <br /> <br /> <strong>Is it safe to use my credit card on this site?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Transactions on Parshwanath Travels&nbsp; are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, Parshwanath Travels uses Secured Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.<br /> <br /> <strong>Is there any concession for regular customers, physically handicapped or senior citizens or students attending sports meets/events?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">No.</span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>I have attempted to book a ticket with a credit card online &ndash; the relevant fare amount is deducted but ticket is not delivered?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">As a matter fact, the amount so shown as deducted is not transferred to our travels A/C&nbsp; .It is a small technical failure that occurs when to persons try simultaneously for the same seat &ndash; the said amount will be transferred to your account by the concerned with in 7 banking days as per banking rules<br /> <br /> <span style="text-decoration: underline;"><strong>Cancellation-related</strong></span></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>Can I cancel my ticket online?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Yes, The Tickets booked online can be cancelled only online<br /> <br /> <strong>Cancellation Charges:</strong></span></span><br /> &nbsp;</p> <ul> <li style=""><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Less than 16 hours from the station departure time: 100 % Cancellation Charges</span></span></li> <li style=""><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Between 16 Hrs to 20 Hrs from the station departure time: 50 % Cancellation Charges</span></span></li> <li style=""><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Between 20 Hrs to 24 Hrs from the station departure time: 25 % Cancellation Charges</span></span></li> <li style=""><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Between 1 to 3 days before station departure time: 5 % Cancellation Charges</span></span></li> <li style=""><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Between 3 to 7 days before station departure time: 5 % Cancellation Charges</span></span></li> <li style=""><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Between 7 to 30 days before station departure time: 5 % Cancellation Charges</span></span></li> </ul> <p><br /> <br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>How can I cancel my bus ticket online?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">You need to click on Modify Ticket Link provided on home page , ok the terms and conditions and click on the link continue then you need to enter your ticket number and e-mail id or phone number that was provided at the time of booking and click on cancel ticket.<br /> <br /> <span style="text-decoration: underline;"><strong>Refund-related</strong></span></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>I missed the bus. Do I get a refund?</strong></span></span></p> <p><br /> <span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;">Parshwanath Travels&nbsp; provides a 100% refund if the bus is missed due to Parshwanath Travels&nbsp;&nbsp; However, if the bus is missed due to any other reason not directly related to Parshwanath Travels&nbsp; no refund is provided</span></span></p> <p>&nbsp;</p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><span style="text-decoration: underline;"><strong>GPS Tracking - related</strong></span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong>How Can we track the bus ?</strong></span></span></p> <p class="MsoNormal"><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><span style="line-height: 115%; color: rgb(53, 53, 53);">You can </span><span style="line-height: 115%; color: rgb(53, 53, 53);">track the exact location of your </span><span style="line-height: 115%; color: rgb(53, 53, 53);">bus </span><span style="line-height: 115%; color: rgb(53, 53, 53);">throughout</span><span style="line-height: 115%; color: rgb(53, 53, 53);"> the </span><span style="line-height: 115%; color: rgb(53, 53, 53);">journey</span><span style="line-height: 115%;"> using the link sent to your registered mobile through the sms 1hour before of your bus station departure time.</span>.&nbsp;&nbsp;</span></span></p> <p class="MsoNormal"><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><span style="line-height: 115%;">Even your kith and kin can also track&nbsp;</span><span style="line-height: 11.5px; color: rgb(53, 53, 53);">the exact location of </span><span style="line-height: 115%;">your bus by using Track Your Bus link @ </span><a href="http://www.orangetravels.in" style="font-family: Calibri, sans-serif; line-height: 115%;">www.ptplbus.in</a><span style="line-height: 115%;">&nbsp; and you can share the link sent to you through the sms 1hour before of your bus station departure time.&nbsp;</span></span></span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><strong><span style="line-height: 115%;">Do we get any SMS alerts from GPS before the bus departure and Arrival?</span></strong></span></span></p> <p><span style="font-size:12px;"><span style="font-family: Verdana,Geneva,sans-serif;"><span style="line-height: 115%; color: rgb(53, 53, 53);">Yes you will &nbsp;gets realtime periodic SMSes about the location, delay info of the bus.</span></span></span></p> <p>&nbsp;</p>